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Case Study: Granite Web Design

Industry: Web Hosting, Ecommerce Solutions
Description: Continuous support and development of the main customer’s product – GraniteCommerce. GraniteCommerce is a turn-key ecommerce solution.
Site: http://www.GraniteWebDesign.com

“I approached MitriDAT for the revision of my online system because I needed a stunning online presence that would capture our customers’ attention and help attract more clients. We are very pleased with the website that they designed for us, and we recommend them to anyone. They were splendid to work with and we are currently working with them to increase future functionality of our system.”
- John D. Contrino, Granite Web Design, Inc., US

Challenge

The client is an IT company delivering web design services. Granite Web Design purchased an online shop engine X-card, which was actually a Russian software solution. What the client actually needed was to improve the system code and customize it to match their specific needs. As long as the client’s primary business line was web design, they decided to outsource programming job to professional programmers and contacted MitriDAT with that purpose.

Results

The client signed contract with MitriDAT for permanent support/maintenance of the purchased software. The contract included software customization, bug fixing, and complementing the system with new functional modules. This allowed to obtain the e-commerce system fully tailored to meet all client’s needs. Over 60% of the required new functionality has been added to the software and ensured to have a 100% compatibility with the existing functionality. This gave the client an opportunity to supplement his business requirements at the utmost level and start gaining almost double profit from his previous sales level.